Get in Touch With Us
This is the page to use if you want to reach the editorial team behind Non Gamstop Casinos. Write to us at [email protected] and a person will read it. We are a research and comparison publisher, not a casino operator, so we cannot open accounts, release payments or overturn a decision made by a gambling site. What we can do is explain terms, correct our own pages and point you towards the right complaints route.
Please tell us in the first line what your message is about. Corrections, reader questions, commercial enquiries and safer-gambling concerns are handled differently, and naming the site or page you mean saves a round of emails.
What we can help with, and what we cannot
| You contact us about | What happens |
|---|---|
| A free spins or bonus term we have described inaccurately | We re-check the operator's published terms and amend or remove the claim |
| A page that looks out of date | We review it and update the fact-check date |
| A withdrawal, verification or bonus dispute with a casino | We explain the usual escalation path; we cannot intervene on your behalf |
| Partnership, advertising or press enquiries | Passed to the commercial side, kept separate from editorial judgement |
| Concerns about your own or someone else's gambling | We reply with independent UK support contacts, not casino recommendations |
How we make money, stated plainly
Some links on this site are commercial. If you open an account through one, the publisher may receive a commission from the operator. That arrangement does not buy a position in our rankings, does not soften a criticism and does not stop us writing about a limitation. Our editorial ratings are our own assessment of published terms and site features; they are not customer-review scores and they are not the result of us depositing or playing. If you think a page reads as though money influenced it, say so in your email and quote the sentence.
Questions about free spins offers we list
Most reader mail concerns the headline packages on our comparison pages, and usually the free spins portion. A few examples of the kind of thing we are asked, and how we answer:
Betmica
Our highest-rated listing, at 10.0, largely because the advertised package is unusually front-loaded for free spins hunters: 570% up to £5,700 plus 270 free spins. Readers ask us whether those 270 spins arrive at once. Operators typically release large spin bundles in daily tranches with a per-spin value cap, a wagering multiple on winnings and an expiry window, and a percentage match of that size will carry a substantial playthrough figure and a maximum bet per spin or hand while the bonus is live. The limitation worth naming: the larger the headline, the more conditions sit underneath it, and a 570% match is not a figure you should expect to clear casually. Read the bonus terms on the operator's own page before depositing.
Kikibet
Rated 9.9, and on our list because the balance is different — 350% up to £5,555 and 300 free spins puts more of the value in spins than in match percentage. That suits readers who want slot time rather than a huge notional bonus balance. The drawback is the same one that applies across this category: free spins winnings are usually credited as bonus funds with their own wagering requirement and a cashout cap, so 300 spins does not mean 300 spins of withdrawable value.
Betninja
Also 9.9, and included for readers who find four-figure percentage offers off-putting. The advertised £1,000 bonus and 100 free spins for all new players is a plainer structure with a smaller ceiling, which generally means a more achievable wagering total. The trade-off is obvious: less headline value, fewer spins, and a smaller cushion if you are playing high-volatility slots.
WinnerIsland and Zombillion
WinnerIsland advertises a welcome bonus up to €1,000 plus 100 free spins — note the euro denomination, which matters for British readers and is covered below. Zombillion lists a 250% up to £4,000 welcome pack with 200 free spins in pounds. Both sit at 9.9. Neither is a good fit if you dislike staged bonus releases, which large welcome packs commonly use.
Free spins at a glance
| Site | Advertised free spins | Headline match | Our rating |
|---|---|---|---|
| Betmica | 270 | 570% up to £5,700 | 10.0 |
| Kikibet | 300 | 350% up to £5,555 | 9.9 |
| Betninja | 100 | £1,000 bonus | 9.9 |
| WinnerIsland | 100 | Up to €1,000 | 9.9 |
| Zombillion | 200 | 250% up to £4,000 | 9.9 |
| Smash Casino | Not specified | 600% up to €10,000 slots package | 9.9 |
| Nightluck | 280 | 805%, up to €6,400 | 9.8 |
| CoinPoker | Not specified | 150% up to $2,000 | 9.6 |
| Rivo | Not specified | 1000% up to €10,000 + 25% cashback | 9.6 |
| Daytonaspin | 255 | 255% up to £4,500 | 9.6 |
All figures are as advertised by the operators at our fact-check date of 23/09/2026. Terms change without notice; the operator's page is always the authority. Our full comparison sits on trusted non GamStop casinos for UK players.
Money questions we are asked most
Registration itself costs nothing. The cost of taking part is your deposit, and minimum deposits at offshore sites commonly sit somewhere between about £10 and £20 — check the cashier before you commit, because bonus eligibility often requires a higher minimum than the site's general one. Common funding routes for British customers include debit cards, bank transfer, e-wallets and, at some sites, cryptocurrency. PayPal is rarely available outside the UK-licensed market, so verify it rather than assume it. Deposits are usually instant; withdrawals depend on verification and the method, with e-wallets and crypto generally faster than bank transfer.
- Currency conversion — several of the offers above are denominated in euros or dollars. If the account is not held in GBP, your bank or card issuer may apply a conversion charge on both deposit and withdrawal, and the sterling value of a bonus cap will move with the exchange rate. Ask us if a specific site's GBP account availability is unclear on its page and we will check what is published.
- Payment fees — some operators pass on processing fees on certain methods, or charge for more than one withdrawal per week. This is in the terms, not the promotion.
- Withdrawal limits — daily, weekly and monthly caps are normal offshore, and a large jackpot win may be paid in instalments. Bonus winnings often carry a separate cashout limit.
- KYC and source of funds — expect to supply ID, proof of address and, for larger sums, evidence of where the money came from. Uploading documents early usually shortens the first payout rather than lengthening it.
If a withdrawal has stalled, email us with dates and the exact wording of what the casino told you. We cannot release funds, but we can tell you whether the reason given matches the site's published terms and where the operator's complaints procedure and any licence-level dispute route leads.
The games and betting markets behind these offers
Free spins attach to slots, which is where most of this category's catalogue sits — low-volatility spin-and-collect games through to high-variance releases and progressive jackpot titles where the prize pool builds across a network. RTP and volatility are published per game, usually in the information panel; check both, since a headline RTP means little on a game whose swings are wider than your bankroll.
Alongside slots you will typically find table games — blackjack, roulette and baccarat in digital form — and live dealer rooms streamed with human croupiers. These matter for bonus play because table games and live dealer titles frequently contribute little or nothing to wagering requirements, while slots contribute in full. Mobile play is browser-based at most of these sites rather than app-based.
Several of the operators above also run a sportsbook beside the casino, which is the adjacent product readers ask about most. That side works differently: pre-match and in-play markets, accumulators, bet builders and cash-out, with esports alongside traditional sport. Sports free bets are a separate promotion from casino free spins, usually carrying minimum qualifying odds — often around 1.50 in decimal terms — and the stake is not returned with winnings. Some sites run a shared casino and sportsbook wallet, some keep balances apart; it affects whether a casino bonus locks funds you wanted to bet with. CoinPoker, by contrast, sits in the poker corner of this list rather than the slots one, which is why its offer reads as a straight 150% match rather than a spins package.
Who may use these sites, and what protection applies
You must be 18 or over. Sites listed here are not licensed by the Great Britain Gambling Commission; they hold overseas licences, Curaçao being the most common. That distinction is the whole point of the category and has real consequences. Accepting British customers is not the same as being authorised to serve the British market, and the Commission's consumer protections, its complaints framework and its approved alternative dispute resolution providers do not extend to an operator outside its remit. Ownership is often less transparent offshore too — worth checking who runs a site before depositing.
GAMSTOP is the free self-exclusion scheme covering Gambling Commission-licensed sites, with exclusion periods of six months, one year or five years. It does not reach operators licensed elsewhere. If you are currently registered with GAMSTOP, these sites are not a workaround and we will not help you treat them as one. Device-level blocking software and bank gambling blocks work independently of any licence. Free, confidential support is available from GamCare on 0808 8020 133, 24 hours a day. Gambling is entertainment that costs money; it is not income and it will not fix a financial problem. No site is completely safe, and no one can guarantee a withdrawal.
How we assess the sites we list
- We read the operator's published bonus terms, payment pages and licensing statements and record what they actually say.
- We compare wagering multiples, game contribution, maximum bonus bets, expiry windows and cashout caps against what the promotion advertises.
- We check GBP account availability, stated withdrawal limits and processing times, and mark advertised speeds as advertised, never as measured.
- We weigh licence type, ownership disclosure and the published complaints route.
- Ratings are editorial and comparative. Commission never affects position, and we say where a site falls short.
We have not deposited at, played on or withdrawn from these casinos. Everything here is research and verification of published material, dated so you can see how fresh it is.
What to expect after you write
Messages go to a member of the editorial team, currently overseen by Gerard McKinley. We aim to reply within two working days and longer at busy periods. We do not send automated replies dressed up as answers. Include screenshots or the page URL where relevant, and let us know if you would prefer not to be quoted, even anonymously, if your case informs a future update.
If your question is simply which of these free spins offers suits you, start by ignoring the percentage and reading the wagering requirement, the maximum bet while a bonus is live and the cashout cap. Then take the smallest offer that still covers how you actually play. Our full comparison of non GamStop casinos sets those terms out side by side, and you are welcome to email us before you sign up anywhere.